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The most automated, flexible, and intuitive technology available for your charity retail team.
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The Wil-U Ecosystem

Wil-U is a range of charity retail solutions that combine in-shop and cloud-based tools to make everything easier and more efficient for your charity

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Gift Aid, Gift Aid,
Gift Aid

We understand how important Gift Aid is, after all, where else can you get 25% extra without having to sell more? So, we have put our heart and soul (and a lot of technology) to help you maximise gift aid and minimise admin.

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In the Cloud

Gift Aid Management

Manage your donors & submit your claims

Reporting

View real-time dashboards or export data

eBay Integration

See your eBay sales and claim Gift Aid where eligible

Stock Management

Manage stock levels for bought in goods

Customisation

Customise your EPOS & Gift Aid for all or individual locations

Control

Manage devices and settings centrally

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In the Shop

1 EPOS

Supports sales of donated and new goods

2 Gift Aid Sign Up

Sign donors up through a quick & easy form

3 Label Printing

Flexible options for labelling items to go on the shop floor

4 Gift Card

Use your own or the Charity Shop Gift Card

5 Café POS

Supports café sales and sends orders to kitchens etc.

6 Lottery

Create draws and sell tickets in your shops

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A Smooth Transition

Making the switch to Wil-U is a straightforward process, and you can be up and running in as little as three weeks. Our system is designed to be simple to set up with self-configuration and easy-to-use tools, and our onboarding team will be with you every step of the way to make sure everything goes smoothly.

We also have plenty of experience bringing data across from other systems, so you can be confident that your existing donor data and historical sales data can all be safely carried over and ready to go.

Your Journey with Wil-U

Getting started with Wil-U is simple and stress-free. We’ve designed our onboarding journey to be clear, supportive, and tailored to your charity’s needs. From the very first conversation to making your first sale and beyond, here’s what you can expect when you choose Wil-U EPOS & Gift Aid solutions:

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Step One

Let's Have a Chat

Your journey with Wil-U starts with a friendly chat with one of our business development team. This is a chance for us to learn more about your charity, your goals, and what you need from an EPOS and Gift Aid solution. We'll also share how Wil-U can support you and see if we're the right fit to help you move forward

Step Two

See Wil-U in Action

We’ll provide you with a tailored quote based on your needs and arrange an online or onsite demonstration. This is your opportunity to see Wil-U in action and ask any questions, so you can get a clear picture of how it all works and how it can benefit your charity

Step Three

Fine-Tuning Your Quote

After the demo, if anything has changed or you’d like to adjust your setup, we’ll revise your quote accordingly. We want to make sure everything reflects exactly what you need before moving forward.

Step Four

Place Your Order

Once you're happy and ready to go ahead, we’ll process your order and introduce you to our onboarding team who’ll guide you through the next steps.

Step Five

System Set Up & Customisation

Our onboarding team will work closely with you to help you configure and customise your system to suit your charity’s needs. We’ll ensure everything is set up just right so you’re ready to get the most out of Wil-U from day one.

Step Six

Equipment Delivered

Once everything is set up and ready to go, we’ll dispatch your equipment straight to you. It’ll arrive pre-configured, so you can plug it in and get started with minimal fuss.

Step Seven

Get Started

Switch it on and you’re ready to start making sales, signing up new Gift Aid donors, and capturing Gift Aid sales right away.

Step Eight

Ongoing Support

Our friendly support team is always here to help. Whether you’ve got a question or need assistance, we’re just a call or email away.

Service is Key

If there's one thing our customers praise us for the most, it's our exceptional service.

Our Wil-U service team is there to support charities and their shop teams, ensuring help is always on hand. Whatever the challenge, we’re here to find the right solution. Don’t just take our word for it; see what our customers have to say!

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Sustainability

Supporting Sustainability

Charity shops do so much to help make a better, more sustainable world, but is the technology you use helping to contribute to that? Wil-U Solutions are designed to not only reduce your carbon footprint but also save you money while doing it.

For instance, Wil-U EPOS is 20 times more energy efficient than the traditional Charity EPOS through its use of tablet technology. This typically saves an incredible £350 per annum in energy bills.

Reducing paper and postage is another important design principle in the tools we provide for managing retail Gift Aid. Paper sign-up forms are eliminated, and donors are encouraged to give email addresses to remove the need for traditional mail. Tools are provided to ensure that where traditional mail must be used, it is done most efficiently. Wil-U can balance the value of the retail Gift Aid income with the costs of the postage and the environmental impact.

Flexible Technology for a Demanding Environment

Charity shops and fundraising events are environments with unique challenges. Often space is at a premium and issues with connectivity are common, and many of the people are volunteers with limited experience and low technical confidence. Wil-U has been specifically designed with the flexibility to work in these environments to give you maximum flexibility.

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Easy-to-Use

Because we use Android Tablets, all our solutions feel like the apps that your shop teams and fund raisers use every day in their personal lives. This makes our charity retail solutions very intuitive, opening their use to less technology confident team members and giving you far greater flexibility.

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Plug and Play

Because Wil-U’s charity retail solutions work with all devices talking to each other wirelessly, the only cables that are required are power cables. This simplifies the world of your shop teams and fund raisers and makes adding or maintenance of any equipment as simple as plug and play.

Fixed-costs

Cost Effective, with No Hidden Costs

Our fixed-price subscription removes the need for large upfront spend, covers all upgrades and replacements, and lets you add what you need when you need it.

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Scalable & Secure

Wil-U’s Control Centre, built on Microsoft’s BI stack and hosted on MS Azure, offers powerful cloud-based management for organisations of any size. No servers or infrastructure are needed, just our preconfigured hardware and a laptop or phone to access dashboards, reports, and controls. You control user access with optional multi-factor authentication, and built-in device monitoring keeps you informed on location and performance at all times.

Future proof

Future Proof

Wil-U uses globally trusted technologies such as Android for tablets and Microsoft’s BI stack for the Control Centre, ensuring regular updates and access to the latest innovations. Our solutions integrate seamlessly with your existing systems like Finance and CRM, offering modern APIs and traditional data extracts to support your broader data strategy.

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Wireless Communication

Wil-U EPOS for charities is designed for simplicity and flexibility, with all devices communicating wirelessly through Wil-U’s secure, dedicated network. This allows devices to be easily relocated - no network cables required.

The Wil-U Family
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  • RSPCA Chesterfield & North Derbyshire
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Success Stories

Wil-U Visit Brandon Trust

Enhancing Charity Retail: Brandon Trust's Success with Wil-U Solutions

Previously, we shared how Wil U helped Brandon Trust enhance its charity retail operations. A year later, we are excited to showcase how our solutions continue to drive positive change. This time, we focus on how our expertise supports their enterprises and streamlines operations to maximise their impact.

Read More

A Collaboration That Works: North London Hospice's Onboarding Success

Deciding to switch from one charity retail system to another can be daunting. Finding a supplier who ensures a smooth and efficient onboarding process is crucial to success.

Read More

Why We Do What We Do

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We just managed a Saturday with absolutely no problems, everybody learning as they went and even those that were worried about a new till really like it!  So happy!

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Guildford Samaritans

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This seems almost too good to be true! The reporting from the Control Centre gives us all the data we need!

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Martlets Hospice

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Completely painless!

Tynedale Hospice

Tynedale Hospice

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Volunteers picked up using the system within five minutes – that’s a testament to how easy it is to use! Having never had an EPOS solution before, it was big news for us. There was some hesitation from the older volunteers at first but they’ve taken to it like a duck to water!

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Yorkshire Cancer Research

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We’ve taken the opportunity over the last few months to really look at how we can improve and build for a successful future. Wil-U provides increased flexibility to our reporting and communication, helping us towards a more efficient way of working which has a direct impact on our bottom line.

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Save The Children UK

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We went from no Gift Aid to operating a fully digital and automated Gift Aid scheme in just two weeks!

ELF

ELF

Want to know more about our charity retail solutions? Let’s talk

We’d love to know more about your charity and explore how Wil-U may be able to help

Please fill out the form and one of our experts will contact you

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