---
title: Improving Gift Aid with Guildford Samaritans - | Will-U
description: Guildford Samaritans chose Wil-U EPOS & Gift Aid System & are so happy with the results. Find out more about how we're improving Gift Aid.
image: https://www.wil-u.com/hubfs/Wil-U-Theme-2023/Images/blog/guildsams-e1582561089872.webp
---
[Skip to main content](https://www.wil-u.com/blog/improving-gift-aid-for-guildford-samaritans#main-content)
[   ](https://www.wil-u.com)
- Show submenu for About Us About Us
- [About Wil-U](https://www.wil-u.com/about-us)
- [Meet The Team](https://www.wil-u.com/our-team)
- [Testimonials](https://www.wil-u.com/testimonials)
- Show submenu for Our Solutions Our Solutions
- [Solutions Overview](https://www.wil-u.com/charity-solutions)
- Show submenu for EPOS EPOS
- [Our EPOS Solution](https://www.wil-u.com/charity-epos)
- [Charity Café POS](https://www.wil-u.com/charity-cafe-pos-systems)
- [Short-Term & Event Solutions](https://www.wil-u.com/event-pos-system)
- [End-To-End Digital Gift Aid](https://www.wil-u.com/digital-gift-aid)
- [Reporting & Control](https://www.wil-u.com/charity-reports)
- Show submenu for The Wil-U Family The Wil-U Family
- [What Is The Wil-U Family?](https://www.wil-u.com/our-community)
- [Success Stories](https://www.wil-u.com/blog/tag/success-stories)
- Show submenu for Our Partners Our Partners
- [Zettle By PayPal](https://www.wil-u.com/zettle-card-machine)
- [Hospice Quality Partnerships](https://www.wil-u.com/hospice-solutions)
- Show submenu for Resources Resources
- [Blog](https://www.wil-u.com/blog)
- [Success Stories](https://www.wil-u.com/blog/tag/success-stories)
- [FAQs](https://www.wil-u.com/faqs)
- [Gift Aid Demo](https://www.wil-u.com/gift-aid-demo)
- [Retail Gift Aid Guide](https://www.wil-u.com/retail-gift-aid-solutions-guide)
- [RSPCA](https://www.wil-u.com/rspca)
Open main navigation
Close main navigation
- Show submenu for About Us About Us
- About Us
- [About Wil-U](https://www.wil-u.com/about-us)
- [Meet The Team](https://www.wil-u.com/our-team)
- [Testimonials](https://www.wil-u.com/testimonials)
- Show submenu for Our Solutions Our Solutions
- Our Solutions
- [Solutions Overview](https://www.wil-u.com/charity-solutions)
- Show submenu for EPOS EPOS
- EPOS
- [Our EPOS Solution](https://www.wil-u.com/charity-epos)
- [Charity Café POS](https://www.wil-u.com/charity-cafe-pos-systems)
- [Short-Term & Event Solutions](https://www.wil-u.com/event-pos-system)
- [End-To-End Digital Gift Aid](https://www.wil-u.com/digital-gift-aid)
- [Reporting & Control](https://www.wil-u.com/charity-reports)
- Show submenu for The Wil-U Family The Wil-U Family
- The Wil-U Family
- [What Is The Wil-U Family?](https://www.wil-u.com/our-community)
- [Success Stories](https://www.wil-u.com/blog/tag/success-stories)
- Show submenu for Our Partners Our Partners
- Our Partners
- [Zettle By PayPal](https://www.wil-u.com/zettle-card-machine)
- [Hospice Quality Partnerships](https://www.wil-u.com/hospice-solutions)
- Show submenu for Resources Resources
- Resources
- [Blog](https://www.wil-u.com/blog)
- [Success Stories](https://www.wil-u.com/blog/tag/success-stories)
- [FAQs](https://www.wil-u.com/faqs)
- [Gift Aid Demo](https://www.wil-u.com/gift-aid-demo)
- [Retail Gift Aid Guide](https://www.wil-u.com/retail-gift-aid-solutions-guide)
- [RSPCA](https://www.wil-u.com/rspca)
- [Log In](https://www.wil-u.com/control-centre-login)
[Get In Touch](https://www.wil-u.com/get-in-touch)
[Log In](https://www.wil-u.com/control-centre-login)
[Get In Touch](https://www.wil-u.com/get-in-touch)
# Improving Gift Aid with Guildford Samaritans
## 
## From sign up through to processing: Improving Gift Aid for Guildford Samaritans
[Guildford Samaritans](https://www.samaritans.org/branches/guildford/) work to assist anyone who’s struggling to cope by offering listening and support to people and communities in times of need. The organisation answers a call for help every six seconds and their shops are a hugely important part of raising funds and ensuring that they have an ongoing presence within their community.
Rachael and Sue, shop managers at Guildford Samaritans, run a busy shop in the heart of Godalming high street. They wanted a more modern and affordable solution that would streamline their shop processes and make selling items, claiming Gift Aid, and creating reports much easier. Guildford Samaritans decided to replace their existing EPOS and Gift Aid solution with Wil-U in November 2019.
#### “We chose Wil-U because it was most suited to our organisation. Other suppliers were all very expensive and didn’t seem to be thinking about future-proofing,” said Rachael. “Wil-U is more forward thinking.”
Wil-U’s innovative [Gift Aid](https://testwww.wil-u.com/gift-aid/) system has significantly decreased admin for volunteers and supporters. It has completely removed the need for paper forms and made the process of signing people up for Gift Aid much quicker and more effective.
“We can keep an eye on things more easily with the Wil-U Control Centre and we have better access to our own database,” said Rachael. “This means we miss less repeat Gift Aid donors because if they’re not sure if they’re signed up, we can search for them on the system and either print more labels then or sign them up quickly in the shop. We can also update their details with no need for the donor to fill in another form. **It’s really sped up Gift Aid** in that regard,” said Rachael.
As well as helping to increase Gift Aid, the new system has seen Guildford Samaritans cut costs elsewhere by providing a more efficient process at a lower cost.
“Previously, we were paying twice as much for half as many Gift Aid stickers and many were wasted because we had to use a whole sheet of labels, even if they only donated a single book – so **we’ve saved a lot of money there!**” remarked Rachael.
## **“The costs are much cheaper for an infinitely better product.”**
– Rachael | Shop Manager, Guildford Samaritans
As well as Gift Aid Sign Up and Gift Aid Processing, Guildford Samaritans also installed [Wil-U POS,](https://testwww.wil-u.com/pos/) which automatically tracks sales on Gift Aided items and links it to the correct donor in the donor directory.
As they were moving from a more traditional POS system, Rachael and the team were initially apprehensive about adopting a tablet for the POS. Wil-U is very easy to use from the get-go and with a little support from the Wil-U team, they’ve found changing systems easy as pie.
#### **“The volunteers were initially really scared about a change of system but they were fine when they started using it. We were up and running from day one.” explained Rachael. “The Wil-U support team have been really patient with us.”**
When asked if there was anything about Wil-U that surprised them, Rachael said: “You guys were so confident and professional about the product and it was so simple and easy that it didn’t surprise us once we had it. It was a breeze to get going!”
We’re so happy to be supporting Guildford Samaritans in raising funds to support vulnerable people. We can’t wait to see what more benefits they will see over the coming months and years. Watch this space!
**Tags:**
[News,](https://www.wil-u.com/blog/tag/news) [Success Stories,](https://www.wil-u.com/blog/tag/success-stories) [The Wil-U Family](https://www.wil-u.com/blog/tag/the-wil-u-family)
Post by [Chelsea Elderkin (Real Edge)](https://www.wil-u.com/blog/author/chelsea-elderkin-real-edge)
May 22, 2020, 11:54:00 AM
### Related Articles
##### [ Insights • Aug 28, 2024, 10:29:55 AM End of Support for Windows 10: What It Means for Charity Retail 2 min read](https://www.wil-u.com/blog/end-of-support-for-windows-10)
##### [ News • Aug 4, 2022, 8:33:00 AM St Giles increase Gift Aid signup by 98% with Wil-U! 2 min read](https://www.wil-u.com/blog/st-giles-increase-gift-aid-signup-by-98-with-wil-u)
##### [ News • Aug 1, 2022, 8:45:00 AM Wil-U Helps RSPCA Charity Shops Nationwide 3 min read](https://www.wil-u.com/blog/wil-u-helps-rspca-charity-shops-nationwide)
### Comments
### Subscribe to our blog
### Posts By Topics
- [The Wil-U Family (21)](https://www.wil-u.com/blog/tag/the-wil-u-family)
- [Gift Aid (20)](https://www.wil-u.com/blog/tag/gift-aid)
- [News (19)](https://www.wil-u.com/blog/tag/news)
- [Success Stories (17)](https://www.wil-u.com/blog/tag/success-stories)
- [Technology (17)](https://www.wil-u.com/blog/tag/technology)
- [Advice (16)](https://www.wil-u.com/blog/tag/advice)
- [POS (16)](https://www.wil-u.com/blog/tag/pos)
- [Small charities (15)](https://www.wil-u.com/blog/tag/small-charities)
- [Hospice (10)](https://www.wil-u.com/blog/tag/hospice)
- [Insights (9)](https://www.wil-u.com/blog/tag/insights)
- [Events (5)](https://www.wil-u.com/blog/tag/events)
- [Volunteers (5)](https://www.wil-u.com/blog/tag/volunteers)
- [Wil-U (2)](https://www.wil-u.com/blog/tag/wil-u)
- [Awareness (1)](https://www.wil-u.com/blog/tag/awareness)
- [Charity Cafe (1)](https://www.wil-u.com/blog/tag/charity-cafe)
- [Hospices (1)](https://www.wil-u.com/blog/tag/hospices)
- [RSPCA (1)](https://www.wil-u.com/blog/tag/rspca)
- [Release Notes (1)](https://www.wil-u.com/blog/tag/release-notes)
see all
###### Recent Posts
- [The Successful Partnership Between St Giles Hospice and Wil-U](https://www.wil-u.com/blog/creating-successful-partnerships)
- [Transforming Retail: Community Integrated Care & Inspire By with Wil-U](https://www.wil-u.com/blog/how-community-integrated-care-are-transforming-retail)
- [Wil-U Family Spotlight: Getting to know Community Integrated Care](https://www.wil-u.com/blog/getting-to-know-community-integrated-care)
- [How Wil-U Makes Retail Gift Aid Growth Easier](https://www.wil-u.com/blog/gift-aid-growth-made-easier)
[Request A Demo](https://www.wil-u.com/request-a-quote-step-1)
[](https://www.wil-u.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIU7A2f83JaTlfggiH76UQtupIRyXQ7alPHRsmvzvxsGPYZD%2FGgq%2BXCPdbe%2BU%2F5lyNts%2B4u1pmTMBFcIxqt6Wzs5jW7efu1SrdbW8NDWGJ%2FB8vMDYgDfR62MDQzuvGWZn5Q76%2BzWESWbdKFM02sf1PVPROYduGl2b1bMQBicWuHnjhdOsd4WUKkrlUYnxK%2FNGpyDvKlrVU3Vm4ioNh6wyofiPCnwXP1WCww2Q%3D%3D&webInteractiveContentId=184209511020&portalId=6235056)
[](https://www.wil-u.com)
- [About Wil-U](https://www.wil-u.com/about-us)
- [Meet The Team](https://www.wil-u.com/our-team)
- [Testimonials](https://www.wil-u.com/testimonials)
- [Solutions Overview](https://www.wil-u.com/charity-solutions)
- [Our EPOS Solution](https://www.wil-u.com/charity-epos)
- [Charity Café POS](https://www.wil-u.com/charity-cafe-pos-systems)
- [Short-Term & Event Solutions](https://www.wil-u.com/event-pos-system)
- [End-To-End Digital Gift Aid](https://www.wil-u.com/digital-gift-aid)
- [Reporting & Control](https://www.wil-u.com/charity-reports)
- [What Is The Wil-U Family?](https://www.wil-u.com/our-community)
- [Zettle by PayPal](https://www.wil-u.com/zettle-card-machine)
- [Hospice Quality Partnerships](https://www.wil-u.com/hospice-solutions)
- [RSPCA](https://www.wil-u.com/rspca)
- [Blog](https://www.wil-u.com/blog)
- [Success Stories](https://www.wil-u.com/blog/tag/success-stories)
- [FAQS](https://www.wil-u.com/faqs)
- [Control Centre Log In](https://www.wil-u.com/control-centre-login)
- [Contact Us](https://www.wil-u.com/get-in-touch)
- [Privacy & Cookie Policy](https://www.wil-u.com/privacy-policy)
- [Terms & Conditions (Website)](https://www.wil-u.com/terms-and-conditions-website)
- [Terms & Conditions for Deliverables](https://www.wil-u.com/terms-and-conditions-deliverables)
©2026 Wil-U. All rights reserved. [Privacy Policy](https://www.wil-u.com/privacy-policy)
VAT: 414915991
Company Number: 12262219
-
-
-
```json
{
"@context" : "https://schema.org",
"@type" : "BlogPosting",
"author" : {
"@type" : "Person",
"name" : "Chelsea Elderkin (Real Edge)",
"url" : "https://www.wil-u.com/blog/author/chelsea-elderkin-real-edge"
},
"dateModified" : "2024-12-19T12:25:28.172Z",
"datePublished" : "2020-05-22T10:54:00.000Z",
"headline" : "Improving Gift Aid with Guildford Samaritans - | Will-U",
"image" : [ "https://www.wil-u.com/hubfs/Wil-U-Theme-2023/Images/blog/guildsams-e1582561089872.webp" ],
"mainEntityOfPage" : {
"@id" : "https://www.wil-u.com/blog/improving-gift-aid-for-guildford-samaritans",
"@type" : "WebPage"
},
"publisher" : {
"@type" : "Organization",
"logo" : {
"@type" : "ImageObject",
"url" : "https://www.wil-u.com/hubfs/Wil-U%20logo%20png-1.png"
},
"name" : "Wil-U"
}
}
```