---
title: "Charity Retail Conference 2025: Challenging Times, Creative Solutions"
description: Wil-U showcased its solutions at the Charity Retail Conference 2025, celebrated the win of one of their Wil-U Family members' and introduced a new mascot.
image: https://www.wil-u.com/hubfs/Image%20(19)-1.jpg
---
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# Charity Retail Conference 2025: Challenging Times, Creative Solutions
-1.jpg)
Another year, another conference, and what a *quacking* event it turned out to be.
Last week, the Wil-U team had the pleasure of exhibiting at the **Charity Retail Conference & Exhibition 2025**, hosted by the [**Charity Retail Association**](https://charityretail.org.uk/). Held over two inspiring days at the Harrogate Convention Centre, this annual event once again proved to be a key gathering for the charity retail sector. It brought together hundreds of dedicated professionals and volunteers, all united by a shared passion for driving impact through innovation, resilience, and community spirit.
This year’s theme, **“Challenging Times, Creative Solutions,”** couldn’t have been timelier. The sector continues to navigate a complex and evolving landscape, and yet, the atmosphere throughout the event was one of optimism, collaboration, and forward-thinking.
One of the true highlights of the week came during the **Charity Retail Awards Ceremony on Wednesday evening**, where we were thrilled to see one of our valued customers, [**USPCA Charity Shops**](https://www.uspca.co.uk/), recognised with not one but **two prestigious awards**:
🏆 **Retail Employee of the Year:** *Sue Wallbanks (USPCA Banbridge)*
🏆 **Shop of the Year**: *USPCA Lurgan*
**
This incredible achievement is a testament to the dedication, passion, and innovation of the USPCA retail team. We are honoured to support them through the Wil-U solutions, helping their shops with tools that streamline operations, enhance their Gift Aid experience, and ultimately further their vital mission in the community. You can read more about how we’ve supported the USPCA with their Gift Aid processes in [this success story.](https://www.wil-u.com/blog/success-in-streamlining-gift-aid)
As always, our team enjoyed countless meaningful conversations throughout the conference, demonstrating the value of strong partnerships and digital solutions in today’s charity retail environment. And of course, we couldn’t resist bringing along our beloved mascot, **Bil the Wil-U Duck**. He proved to be quite the crowd-pleaser.
At Wil-U, our goal remains clear: to provide easy-to-use solutions that support charity retailers in their operations. Our solutions are designed to reduce admin, boost efficiency, and give shop teams more time to focus on what truly matters, **delivering impact** in their communities.
The Charity Retail Conference continues to be a highlight of our calendar. It's not only a chance to showcase our company, but also a moment to listen, learn, and celebrate the resilience and creativity that define the charity sector.
**Once again, huge congratulations to the USPCA team** for their well-deserved recognition. And to everyone who visited our stand, shared ideas, or simply stopped for a quick chat, thank you. We look forward to continuing our journey together, helping you find an easier way to do good.
We're looking forward to next year, gwela' ti yng Nghymru!
[](https://www.wil-u.com/retail-gift-aid-solutions-guide)
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Post by [Victoria Cotton](https://www.wil-u.com/blog/author/victoria-cotton)
Jul 1, 2025, 12:14:46 PM
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