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There are many reasons someone may come into your charity shop: on the hunt for a bargain, rummaging for a vintage find, or looking for a particular film, album, or book. But sometimes, those in your shop may be looking for something more: more info on your cause, how you can help them or family ...

You know it. Volunteers know it. Most importantly, donors know it, too. The Gift Aid process can be confusing and seemingly complicated. Also, asking people about tax can be awkward and donors don’t want to be held up by the faff of filling in forms when they’re just dropping off donations.