How Wil-U POS is helping Drop Inn make more money

21 Sep 2020Case Study

How Wil-U POS is helping Drop Inn make more money

Drop Inn brings hope, help and healing to people who are living in situations of desperate need in over 20 countries. Drop Inn has countless projects across the world and its main source of income comes from its charity shops. Any extra funds the shops can raise makes a direct impact to the projects Drop Inn are able to run. That’s why we’re delighted to hear that after adopting Wil-U POS Drop Inn Armagh are taking more money than they usually do!

Having used the same POS system for 20 years Adam Lynch, shop manager at Drop Inn Armagh, knew it was time for a change. He wanted a more up-to-date system that would help him improve operational control and increase revenue.

Adam rang the Wil-U team and placed his order there and then. We got it shipped out to Drop Inn Armagh in Northern Ireland and the fully configured POS system arrived in the shop just a few days later.

“I chose Wil-U POS because it looked like it would be much easier to use in the shop and in the office.” says Adam. “It was super easy to buy and very easy to set up. We took it out of the box, went through the steps and it all worked great. We started taking sales almost immediately!”

Since Drop Inn Armagh have started using Wil-U, they have noticed a big improvement in visibility and control of the shop. The Wil-U Control Centre has given Drop Inn the resources they need to be able to analyse performance and improve the way they operate.

“It’s improved quite a lot of things for the charity. We know what’s selling and what’s not selling and we can configure and check what discounts are being applied throughout the day,” explains Adam. “The weekly reports and end of day sales report is very impressive. It makes it much easier for the office staff to process.”

“We’re taking more money than we normally do because everything is logged and processed properly,” says Adam. “Wil-U is definitely benefitting us – big time! We’re getting our money’s worth and more!”  

Having used the same POS solution for such a long time, volunteers and staff thought they would struggle with the change but quickly got used to the new tablet system. Wil-U is as user-friendly as possible so people of all ages and skills can pick it up without a lengthy training programme, and this certainly proved true for Drop Inn.

“They’ve all got the hang of it now. We have a variety of ages working in the shop and they had a fear of the new technology but they quickly got to grips with it,” explains Adam.

It’s amazing to hear what a great fit Wil-U POS has been for Drop Inn Armagh and that they are now making more money for their cause as a direct result of adopting it. We can’t wait to see the impact this has on their future projects!

Categories

How To Make A Gift Aid Claim EASY!

How To Make A Gift Aid Claim EASY!

How To Make A Gift Aid Claim EASY!When it’s time to make a gift aid claim, the process can seem daunting. HMRC recognition and compliance, donor information, compiling spreadsheets of all of your donations….And all of this is before even submitting your claim! Then...

read more

Wil-U Go Beyond Charity EPOS Systems

Wil-U Go Beyond Charity EPOS Systems Not content in just being leading suppliers of charity epos systems, Wil-U introduce Charity Shop Broadband AND the Wil-U Gift Card Solution…Wil-U’s Charity EPOS Systems have improved the sales and gift aid processes of charity...

read more
St Helena Hospice & Wil-U

St Helena Hospice & Wil-U

When charity shops are looking at introducing a new POS system, there are a lot of important things to consider. There’s cost, functionality, the time it takes to train staff and volunteers… also whether the system will grow with the charity in the future. After...

read more

Let's stay in touch...

Useful Links

Home
Our mission
Blog
Say hello

01332 921 399
info@wil-u.com

50 Canal St, Derby, DE1 2RJ

Please note calls to this number are recorded for training and monitoring purposes.

Wil-U is part of the PXtech family.

Terms and Conditions | Privacy Policy

Charity Retail Association Logo

Let's stay in touch...

By submitting your email address, your agreeing to us contacting you from time to time about our products and services.

Wil-U is part of the PXtech family.

Contact us

Say hello
01332 921 399
info@wil-u.com

Please note calls to this number are recorded for training and monitoring purposes.